Terms & Conditions

Thank you for making an effort to read our T&C the fine print and lawyers wording that most people don’t understand. It is important because if anything happens this is what the lawyers will look at.

These are our standard Terms and Conditions unless otherwise stated or discussed with MEH Event Hire.
Not that anything should happen, but some things are beyond even our control. We do follow Australian Industry Standards and WPHS guidelines. We provide high standard equipment hire and services.  So, as long as you follow these guidelines and instructions and don’t modify items that we hire to you then everything should be hunky dory!

Hire of Equipment

Hire of Equipment
1.1 the hiring of the Equipment shall commence from the commencement date specified in the Invoice and continue for the term specified in the Invoice unless otherwise provided herein.
1.2 The Hirer is entitled to use the Equipment for the hire period. Any extension of the period must be agreed to by MEH.
1.3 The Quotation for hire charges is subject to delivery being made to street level within 25m of truck access. Extra charges maybe payable if delivery or removal is required to and from higher or lower levels and if requiring extra labour and installation machinery. The Hirer`s delivery instructions will be carried out where possible. MEH accepts no responsibility for non-arrival or erection of equipment at destination by specified time. Should MEH have asked for specific access requirements or items to be removed and these have not been completed by the Hirer, the Hirer may be charged additional fees until these requirements are supplied or completed.
1.4 It is the Hirer responsibility to confirm that all items requested are on the invoice and have been received. Any changes once items are delivered will be at the Hirers cost. MEH count and decision as to condition of Equipment prior to dispatch and on return shall be final. 1.5 The Hirer agrees to pay all charges for hire, loss damage and repairs and all fees, legal costs, court expenses involved in the collection of such charges.
1.6. The Hirer shall be responsible for any loss or damage to the equipment from any causes whatsoever except reasonable wear and tear. Upon completion of the period of hire the costs for replacement or repair of the equipment must be paid by the Hirer. In the event that all goods/rented items are not available for collection nor delivered to MEH on the date of closure, the Hirer shall pay MEH the further rent for each additional day of hire until the goods are delivered. Any claim relating to missing/incorrect hire items MUST be verbalized at time of delivery and then put in writing within 24hrs of delivery. NO CLAIM will be recognized after the bump in has concluded and MEH have left the premises.
1.7 The Hirer shall at all times use the goods in a proper manner and shall at his own expense service, clean and maintain the goods in good and substantial repair and condition, reasonable wear and tear is expected. Equipment must not be sold or leased, assign, mortgage, pledge or under-let. 1.8 In the event of a breakdown or failure of goods the Hirer shall contact MEH forthwith and on NO account shall repair or attempt to repair the goods without the prior consent of MEH. In no event shall MEH be responsible for any expenditure and damages/loss incurred by the Hirer arising out of any breakdown or failure of the equipment whether caused by fair wear and tear, negligence on the part of MEH or any other person or any other reason whatsoever. Any claim relating to the above must be made at the time of delivery or during the Event within in 24hrs verbally and in writing. NO CLAIM will be recognized after the Event closes


2.1 The Hirer agrees to pay MEH the hire fee specified in the Invoice for the Equipment as well as all costs incurred by MEH (including labour and travel costs). In addition, any applicable GST, stamp duties, tolls, fines, penalties, levies or freight and other charges relevant to this agreement and the hire. These will be stated on the invoice.
2.2 A 10% or $50 payment whichever is more is required to secure the booking within 1 month of acceptance of the quote.   50% of total invoice is required 1 month prior the event. With the balance of the hire fee paid fourteen (14) days prior delivery/collection prior to the commencement date of the hire period. Equipment not returned on time and in accordance with this agreement shall be subject to a continuance of the agreed rental until return is complete.
2.3. MEH is not obliged to deliver the Equipment to the Hirer until payment has been confirmed
2.4 Payment may be made by EFTPOS, Bank Deposit, or Cash. If EFTPOS or Bank Deposit, the “Hirer” must advise MEH of confirmation of the transfer receipt, prior to the “Equipment” being delivered.
2.5 MEH may require a security deposit to be paid in addition to any Hire fees and may apply the deposit against any amounts payable by the Hirer to MEH.
2.6 It is the responsibility of the Hirer to contact MEH within 6 weeks of returning the equipment to arrange getting the balance of the bond back.
2.7 Credit Card Payments: The Hirer acknowledges that MEH may impose a charge for accepting payments by credit card.
2.8 Early Return of Equipment: If the Hirer wants to return the Equipment before the end of the Hire Period, the Customer will remain liable for all hire and other charges payable to MEH for the entire Hire Period.
2.9 Unless alternative arrangements have been agreed between MEH and the Hirer payments must be received within MEH trading terms, namely 7 days from invoice. Failure to meet MEH’s trading terms will result in the supply of any further goods to be withheld until the payment is made in full. MEH reserves the right to charge interest and any associated recovery expenses on overdue accounts. Should payment in full not be paid within 60 days MEH has the right to charge the entire overdue amount to the credit card supplied by the Hirer? In the event that payment cannot be made via credit card, legal action may be taken to recover the debt owing and all future transactions suspendered until debt is recovered. Any expenses, costs or disbursements incurred by MEH in recovering any outstanding monies including dishonored cheque’s, debt collection agency fees and solicitor’s costs shall be paid by the Hirer. Should the Hirer still have in possession MEH equipment then MEH may enter into or upon any premises where the Equipment may be and the Hirer hereby agrees to indemnify and to keep indemnified MEH against all liability and against all actions, suits, proceedings, claims, demands, costs and expenses incurred by MEH arising from MEH’s entry into or upon any premises in exercise of its rights of repossession.


3.1 The Hirer must pay to MEH the cost of hiring the Equipment as well as all costs incurred by MEH (including labour costs):
3.2 The Hirer will pay the additional costs for MEH providing any service to the Hirer outside of ordinary weekday work hours;
3.3 The Hirer will pay for wait times if the Site is not adequately prepared for delivery and/or installation of the Equipment as would be previously documented by MEH;
3.4 The Hirer will pay extra fees as stated but MEH if they cannot obtain access to the Site;
3.5 Should any variations to the Contract be made after/during installation, unless agree upon the Hirer will pay the additional costs incurred.
3.6 Charges will be required if the Equipment has been returned in an unclean state; all cutlery, crockery and glass ware be rinsed and returned free from food scraps and liquid. The Hirer must pack the Equipment in their respective containers and crates at the end of the Hire Period in a complete, clean and dry state. All goods are to be returned in a clean and dry condition or cleaning costs will be charged. Cleaning Fee for Tableware @ 20c per piece. Refunded if returned clean and packed in boxes provided in condition of hire.
3.7 Replacement of any Equipment that is damaged or not returned by the Hirer or made available for collection by MEH at the end of the Hire Period, the Hirer will be charge a daily hire rate for each day or part thereof that the Equipment remains unreturned.  3.8 A quotation is valid for 30 days from the date of issue 3.9 The Hirer must allow a MEH representative access to the Equipment at all reasonable times. The Hirer must provide safe and proper access to and at the Site. The Hirer is liable for all injury, loss or damage suffered by MEH and its employees or agents while at the Site.


4.1 If through circumstances beyond the control of MEH, and MEH is unable to provide the Equipment, then MEH may: (a) Make changes to the Equipment provided that the end performance is not materially prejudiced; or (b) Cancel any order by notice in writing. Forced Majeure may be applicable.
4.2 The Hirer may cancel an order but shall forfeit any hire fees paid as follows:
(a) All goods booked then cancelled – Up to 7  days prior to delivery will be charged at 50% of the hire rate,
c) Cancelled bookings received by MEH during normal business hours and within 7 days of the function date shall forfeit 100% of the total hire fee, together with any labour costs incurred by MEH for preparation.
4.3 MEH may terminate this Agreement and repossess the equipment if: (a)The Hirer does or permits any act or thing whereby MEH’s rights in the equipment may be prejudiced;
(b) the Hirer become or be made insolvent or bankrupt; or any breach of this Agreement.             4.4 Should access be needed to repossess the equipment, MEH may enter into or upon any premises where the equipment may be held without prejudice to the rights of MEH to recover from the Hirer any moneys due hereunder or any damages for breach hereof and the Hirer indemnifies MEH in respect of any claims, damages or expenses arising out of any action taken under this clause. 4.5 Should an event and therefor the equipment or services hired be cancelled due to Government required COVID19 Restrictions then subject to availability MEH will work with customers, and the goods and services will be transferred to another date.  Also see Forced Majeure. Should the party not wish to transfer the items to another date then normal cancellation policies apply for labour charges incurred not for hired items.

5.1 in most cases MEH the equipment is delivery only. Should MEH and the Hirer come to an agreement on a pick up and/or return the Equipment to the MEH’s premises the items are the responsibility of the Hirer from the time it leaves MEH premises.
5.2 If the Hirer and MEH agree on that the Hirer can pick up and/or return the Equipment, the Hirer agrees to provide their current credit card details and a copy of their current Drivers Licence to the MEH.
5.3 If the Hirer seeks to have MEH deliver the Equipment every endeavour will be made to complete delivery at the time or date stated but no liability can be accepted for late delivery or non-delivery.
5.4 Unless otherwise stated MEH will not accept cancellation of an order due to late delivery, nor shall MEH be liable for consequential damages of any kind arising out of late delivery or non-delivery.

Hirer’s Responsibility

6.1 The Hirer must take care to avoid accidents during extreme weather conditions. Strong winds can render any object dangerous.
6.2 Framed marquees have a wind rating of 80 km/hr. If wind gusts exceed this safe limit the Hirer is to evacuate the structure and retreat a safe distance.
6.3 Umbrellas and pop-up shelters are not constructed to withstand strong winds and must be collapsed. If wind has the potential to pose a threat to persons or damage the equipment then removal of these items are required. . Generally, for umbrellas the recommended maximum safe wind speed is 10 knots (approximately 18km/hr) and Pop-ups have the capacity to withstand wind speeds up to 24.3 knots (45km/hr)
6.4 The Hirer must advise MEH of any site conditions which may affect the proper use of the Equipment including, full and accurate details of all, but not limited to underground obstructions and rock base, and/or all installations for electricity and water and gas drainage, and other things in/or under site. Should incorrect details be given then any damage to utilities or services these shall be repaired at the Hirer’s expense. If the Hirer’s failure to properly notify results in delay in erecting hired Equipment, additional erection time shall be paid for by the Hirer to MEH at a rate of $65.00 per hour per staff member on site.
6.5 Once the items are on site the Hirer is responsible for the security of the Equipment until such time as it is returned to, or collected by, MEH. (Security shall be required to protect the items in a public space) If the Equipment is stolen or damaged the Hirer agrees to indemnify MEH for such loss or damage at the current replacement cost of the Equipment. The Hirer agrees that MEH may charge the cost of replacement or repair of the Equipment to the credit card provided by the Hirer.
6.6 In the event of the Equipment is stolen or damaged the Hirer is to notify MEH immediately, both verbally and in writing, stating the full circumstances of the loss or damage. Until MEH receives such notification, the hiring charges will continue. If requested by MEH, the Hirer is to notify the police and provide MEH with a “Police Report Number’ or other details provided by the police.
6.7 MEH complies with the relevant Occupational Health and Safety Acts of QLD. The Hirer is to ensure adequate safety measures are adopted at the Site. The Hirer will authorise any inspections to ensure that there are no alterations or modifications to any Equipment made by any person other than an employee of MEH.
6.8 The Hirer is to use the Equipment in a proper manner and in accordance with any instructions available for the Equipment. Furniture items are not to be left in areas where they may get wet
6.9 If there is a breakdown or failure of the Equipment the Hirer shall notify MEH immediately for the appropriate action to be taken.

Branding and Documents
7.1 MEH signage may appear on the Equipment. The Hirer must not attempt to remove, conceal or obliterate any such singage. 7.2 the Hirer cannot claim any fees from MEH for advertising in respect to the signage.                                                                                                                   7.3 If Sponsoring an event MEH will supply advertising material based on their supplies. Should the client require different sizes or other material which MEH do do possess then MEH will supply the graphics needed and the client can print these at their cost. No changes can be made to any of the graphics. 7.4 All Branding Graphics and logos etc. remain the property of MEH any discussions need to be had in writing if any are to be used other than that agreed upon.
7.5 Any documentations or branding published by MEH including but not limited to these terms and conditions, price lists and brochures may be changed without notice. All current documents are published on the Website and are available on PDF at your request

Insurance and Liability
8.1 MEH shall maintain current insurance policies in respect of the Equipment to its full insurable value.
8.2 The Hirer shall assume all risks and liabilities for, and in respect of, the Equipment and for all injuries to or deaths of persons and any damage to property howsoever arising from the Hirer’s possession, use, maintenance, repair, storage or transport of the Equipment.
8.3 Weather is Unpredictable: MEH’s Marquees and Structures have been manufactured for use as temporary structures and comply with Australian Safety Standards. For the safety of all occupants, evacuation is recommended if threatening weather occurs, or if there is any doubt concerning the safe use of the marquees/ structures. Refer to details in Hirers Responsibility for further details.

Forced Majeure:

Postponement or Abandonment, MEH Event Hire will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). MEH Event Hire shall not be liable for any indirect or consequential losses or expenses suffered by the customer, including but not limited to, loss of turnover, profits, business or goodwill or any liability to any other party or for any loss or damage suffered by the customer as a result of any delays caused by such Force Majeure events. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: acts of God, strikes or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack; fire, storm, flood or other natural disaster, Government intervention, epidemics and even pandemics. Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure Events renders, in our opinion, the event not viable whether from a financial or logistical point of view then we may cancel or postpone the event. If the event is cancelled as a result of a Force Majeure Event we will provide refunds to parties on the basis of any sums remaining to us after satisfying all our obligations in respect of the cancelled event. You acknowledge that it may be on this basis that no refund is possible.