FAQ

Where and when do you deliver?

Based in Brisbane/Gold Coast area we provide service from Northern NSW as far south as Ballina, SE QLD to Gympie and areas of Darling downs and South West Queensland. However, depending on the size of the job we provide our services all over Australia.

Deliveries and pick ups are Monday to Friday. Although we do deliver out side these days. If delivery and installation and pick are required on weekends then extra fees will apply. We endeavor to work with you and your venue to ensure that you are getting the best and most cost effective service possible.

Why do I need a site inspection?

We offer free site inspections especially when hiring a large marquee or structure. This is to determine a few things like *what size marquee can be erected safely on the chosen site *Access requirements which can affect the delivery and installation fees * Lay of the land in case are is no level and adjustments are requirement for height and other regulations * To determine if marquee needs to be pegged, weighted or both *Provided the best service and pricing possible.

Are all costs included?

All costs are included on the quote based on information given at the time. Note that additional charges may apply if incorrect details are given, transport outside business hours, extra crew or time needed and access constraints. Which is why a site inspection is a good idea.

Is a Deposit required?

Yes. We require a 20% deposit and the final payment 14 days prior to the event. Should the order be placed within the 14 days then dull payment id required.

How do I secure my booking?

The best way to secure your booking is to use our website and hire shop or email us at events@mehevents.com.au To confirm we will then require a 20% deposit.

Is there a Security bond?

Yes This may vary dependent on your order with a Min of $20. Security Deposit (refundable) and required on all table ware. Breakages/losses are payable at $7/glass, $8/plate, $2.50/cutlery item.

Are we required to clean the items?

We ensure that your equipment is cleaned to the highest standard for your event. We ask that all cutlery, crockery and glass ware be rinsed and returned free from food scraps and liquid. All goods are to be returned in a clean and dry condition or cleaning costs will be charged. Cleaning Fee for Tableware @ 20c per piece. Refunded if returned clean and packed in boxes provided in condition of hire.

What happens if something gets broken?

It is the hirer responsibility to guard all equipment against loss or damage until collected by Marquee Event Hire. All inner’s must be secured within a commercially certified building or marquee. All losses or damages must be paid for at rates invoiced by Marquee Event Hire. No warranty or liability is given by Marquee Event Hire for any damages or harm whatsoever in respect to equipment.

What about insurance?

Our equipment is insured as well as our staff are fully covered by our Public Liability insurance. All our equipment is also certified to Australian Standards.

Why do items need to be Certified?

All our equipment is certified to Australian Industry standards for your safely and ours. This is a very important question to ask you r suppliers on any equipment hired.

How long is the hire for?

Our pricing is based on a 3- 4 day hire period. Delivery day, event day and pick up. Should you require a longer hire period we can discuss and quote to suit your requirements.

Do I need to be home?

You do not need to be at home if you are happy for us to leave the items in a secure spot behind a fenced area. If installing a structure or marquee we do prefer someone to be there at the time of arrival.

What if you don’t have everything I need?

Get in touch with is and ask because the chances are if we don’t have it we know a industry contact that does. Plus we are always expanding our range.

Can I hire a marquee and install it my self?

Unfortunately due to regulations and insurances a marquee or structure need to be installed by qualified staff.

What size Marquees a do you have?

Please refer to our “Hire Shop” for sizes. We have sizes starting at 3m x 3m up to 40m x 120m and to suit any style or size of event.

How do I know what size marquee I need?

The size of a marquee/structure will depend on a number of details. And talking with our staff we can offer advise on the best size for your event. We can supply a estimated quote, however we recommend a site inspection for a detailed quote. Some details we will need are:

  • Style of event: sit down dinner, Theater seating, cocktail party, trade show, concert ect.
  • Do you need tables and chairs, dance floor, stage, band or entertainment space, bar or food service area
  • How many people will be at your event
  • How large of a area do you have
  • Access

Does the marquee hire include furniture?

No this is at an additional fee.

Can you provide furniture?

Yes of course we can and if we don’t have it chances are we know where to get it.

Do you have packages?

We do have a few basic packages however being in the industry for over 25 years we find everyone’s requirements are different. So we can custom design a package to suit your needs.

Do you have colored linen?

Yes we do! What color do you need?

Can you decorate?

Yes we can! We have a team of highly experienced stylists ready to help you.